Privacy Policy

Introduction

This Privacy Policy explains how VKERT Inc. (“VKERT,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit https://vkert.com (the “Site”) or use our related services.

By accessing or using our Site, you consent to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your information responsibly in accordance with applicable U.S. privacy laws, including those of the Commonwealth of Pennsylvania and relevant state privacy frameworks.

1. Information We Collect

We collect personal and non-personal information to operate effectively and deliver you the best possible experience.

a. Information You Provide Directly

• Account Information: Name, email address, phone number, password, and shipping/billing address.
• Order Details: Items purchased, payment information, transaction history.
• Seller Information: Store name, business information, payout preferences, and tax identification details.
• Customer Support: Messages, reviews, or inquiries submitted through forms, chat, or email.

b. Information Collected Automatically

When you visit our Site, we automatically collect:

• Device and Technical Data: IP address, browser type, operating system, referral URLs, and session activity.
• Usage Data: Pages viewed, time spent, and links clicked.
• Cookies and Tracking Technologies: Used to personalize content, analyze traffic, and show relevant ads (see Section 4).

c. Information from Third Parties

We may receive additional information from:

• Payment processors and logistics partners.
• Marketing or analytics providers.
• Publicly available sources or social media platforms (only as permitted by their terms).

2. How We Use Your Information

VKERT uses your data only for legitimate business purposes, including to:

• Process and fulfill orders, payments, and deliveries.
• Provide customer support and respond to inquiries.
• Manage your account, orders, and communication preferences.
• Verify identity and prevent fraud or unauthorized access.
• Improve our Site performance, functionality, and user experience.
• Send promotional emails and marketing offers (you can unsubscribe anytime).
• Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

VKERT does not sell or rent your personal data.

We may share information only in the following cases:

a. Service Providers

With trusted third-party vendors that help us operate the Site — including payment gateways, shipping companies, cloud hosting, and analytics providers.

b. Sellers and Fulfillment Partners

To ensure orders and deliveries are processed smoothly through VKERT’s master inventory and verified seller network.

c. Legal and Compliance

If required by law, regulation, or legal process, we may disclose information to authorities or regulatory bodies.

d. Business Transfers

If VKERT undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality protections.

VKERT uses cookies, pixels, and similar tools to:

VKERT will provide a prepaid return shipping label for eligible cases, such as:

• Enable basic site functionality (login sessions, shopping cart).
• Measure traffic and performance analytics.
• Deliver personalized product recommendations and advertising.

You may control cookies through your browser settings. Disabling cookies may limit some functionality of the Site.

5. Data Retention

We retain your personal information for as long as:

• Your account remains active,
• It is needed to complete transactions or comply with legal requirements,
• Or until you request deletion (see Section 7).

After that, your information will be securely deleted or anonymized.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

These include encrypted transactions (SSL), secure servers, and restricted access controls.

While we take reasonable precautions, no system is 100% secure. By using VKERT, you acknowledge that data transmission over the internet carries some inherent risk.

7. Your Rights and Choices

Depending on your state of residence, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your data where applicable.
• Opt-Out: Unsubscribe from marketing emails or advertising cookies.
• Portability: Request a machine-readable copy of your personal data.

To exercise these rights, please email privacy@vkert.com with the subject “Privacy Request.”

8. Children’s Privacy

VKERT does not knowingly collect or store personal information from children under 13 years of age.

If we learn that such data has been collected, it will be deleted immediately.

Parents or guardians who believe a child has provided information may contact us for assistance.

9. International Data Transfers

Although VKERT primarily serves the U.S. market, we may process data in or transfer it to other countries for operational reasons.

In such cases, we ensure appropriate safeguards (e.g., contractual data protection clauses) are in place.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.

When we do, we will revise the “Last Updated” date and, where required, notify you via email or on-site notice.

11. Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of the Commonwealth of Pennsylvania, U.S.A.

You agree to the exclusive jurisdiction of the state and federal courts located in Pennsylvania for resolving any such disputes.

12. Contact Us

If you have any questions or concerns about a return or refund, contact us directly:

VKERT Returns Department

• Email: support@vkert.com
• Phone: +1 (717) 734-5677
• Address: VKERT Inc., 1234 Main Street, Houston, TX, USA
• Hours: Monday–Saturday, 9 AM – 6 PM (CST)